storm® DTA®
Omni-Channel Agent Desktop
Access your entire CX ecosystem through a single pane of glass.
CX in a Single Omni-Channel Agent Interface
storm DTA (Desktop Task Assistant) is the single interface your agents and supervisors need to service interactions and deliver great CX.
Face the Future of Omni-Channel Experience
CX begins with people. It begins with agents and supervisors, and the tools they work with. CX begins with an intuitive, powerful interface.
Save time for your agents with a simple layout and flexible access controls. Let your agents work from any location with a browser-based app. Stay secure, no matter how distributed your workforce, with two-factor authentication.
Realize the full potential of your agents with storm DTA.
An Omni-Channel Interface
storm DTA provides a single, unified interface for servicing every channel, including voice, emails, SMS, WhatsApp, and web chat.
No matter how your customers choose to contact you, every message can be viewed within a single, blended queue, supported by customer data.
Cloud-Based Flexibility
storm DTA is a cloud-based interface. It requires no installation and can be accessed from any internet-enabled device.
No matter where you are, you’ll have secure access to your entire Customer Experience ecosystem.
An Accessible Interface
storm DTA is fully WCAG 2.2 AA compliant, making your CX ecosystem accessible to everyone, and helping you achieve regulatory compliance.
storm DTA ease-of-use for users of all abilities, through design features such as keyboard-driven navigation and screen reader support.
Super-powered Supervisors
Your supervisors are your secret weapon. Give them all the tools they need to manage teams and meet SLAs, in a single interface.
storm DTA allows supervisors to manage, monitor, and support agents, through ‘Broadcast’ and ‘Alert Supervisor’ options, and live interaction assistance.
Highest Security
Our solutions meet globally recognized standards of security, including PCI DSS Level 1, ISO 27001, and SOC 2 Type 2 compliance.
storm DTA supports multi-factor authentication, ensuring the highest levels of security, no matter where your agents work from.
A Single-Stack Solution
storm DTA is your single point of access for your entire CX ecosystem. From omni-channel communications, to customer data, to AI automation; it’s all accessible from a single location.
storm DTA also integrates with third-party solutions, including Microsoft Teams, Salesforce, and ServiceNow, through our comprehensive library of API integrations.
Want to Learn More?
Provide us with a few details, and you’ll receive a flyer exploring storm DTA’s functionality, direct to your email.