storm® QM™
Automatic Quality Management
Evaluate performance, invest in your agents, and drive outstanding Customer Experience.
Automatic Quality Management
storm QM is an advanced quality management solution that provides AI-assisted interaction analysis and agent coaching capabilities.
Make Quality Your Competitive Edge
If you want to make CX your competitive advantage, you can’t afford to let quality slip.
You need to monitor interaction quality, down to the individual level.
Monitor agent performance with customizable score sheets. Use an intuitive, browser-based interface to organize your workforce, no matter your size. Get detailed campaign feedback with score sheets that adapt to your KPIs.
AI-Powered Quality Management
Automated scoring of agent interactions using AI, enables performance evaluation at scale, and reduces the volume of manual scoring; improving the chances of spotting issues.
Elevate the Agent Experience
Streamlined agent monitoring and coaching with automated scoring and feedback. Version control over the assessment process allows supervisors to log changes made to scores based on agent response.
In-Depth Reporting
storm QM comes pre-loaded with 19 reports and allows you to customize endlessly. Whether you need organization-wide trends or individual agent performance data, storm QM presents the data you need at a glance.
Seamless Integrations
storm QM integrates seamlessly with the entire storm stack. Integrate with storm VIEW to drag-and-drop data from recordings into flexible reports. See real-time statistics from the storm VIEW dashboard. Share reports online, or as image files to be added to presentations.
Want to Learn More?
Provide us with a few details, and you’ll receive a flyer exploring storm QM’s functionality, direct to your email.