About us - Content Guru
Engagement Made Easy®
Creating outstanding omni-channel customer experience through seamless engagement and data-driven insights
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For over two decades, customers have been the center of our world.
Let us make the customer the center of yours.
At Content Guru, we believe that your customers deserve only the best. That every customer contact should be seamless, personalized, and powered by data. That great CX can set your business apart from the competition.
For over two decades, we’ve worked to bring that belief to life. From cutting-edge cloud-based technology to the support of world-leading CX specialists, Content Guru provides everything you need to revolutionize your customer experience.
Does this match your business goals? Take the first step on your CX journey today, with Content Guru.
Our values
Quality, agility, teamwork. Our values reflect our belief in the importance of customer relationships.
We act quickly and flexibly to exceed customer expectations. Whatever your needs, we deliver as fast as possible to ensure those needs are met. We understand your business. Content Guru has worked with thousands of companies around the world and in every sector. From finance to utilities, retail to government – we’ve seen it all, done it all, and stand ready to bring that experience to your business.
Through constant collaboration, we work with our customers to set the direction of our products. Our support ecosystem, from monthly product briefings to our dedicated in-house training team, ensures that storm® is easy to master. We aim to be friendly and approachable, so you can make the most of our expertise.
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Our mission
We create outstanding omni-channel customer experience through seamless engagement and data-driven insights.
Working with thousands of successful CX-driven businesses around the world, we support our customers at every stage of their CX journey.
Our goal is seamless engagement. Over any channel, at any time, on any location.
Our solutions offer data-driven insights. With market-leading AI analytics and reporting, we give you a 360-degree picture of your customer experience.
People
Content Guru brings together outstanding graduates and expert industry veterans. Our team shares a common belief in the power of customer experience to elevate businesses.
Together, we have created a dynamic, fast-paced environment focused on achieving the best results for your customers.
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Our culture
Our culture begins and ends with customer success.
Content Guru is a customer-obsessed company. For us, quality and speed come first, to ensure that the customers’ needs are met. We know that delighted customers become long-term advocates, and Content Guru’s customer focus stretches from beginners to the board.
Content Guru knows that diversity drives innovation. With multiple programs, from Women in Tech to leadership for rising stars, Content Guru has a long history of investing in people. Our rapid global expansion is driven by the expertise of industry experts and our consistent customer focus.
Our history
Content Guru is part of the Redwood technologies group, founded in 1993 to make the most of the new ‘information super highway’. Redwood Technologies quickly expanded around the globe, providing mission-critical hardware solutions to governments and financial institutions
Content Guru was founded in 2005 to realize the possibilities of cloud technology. The first-to-market cloud-based CX solution, storm®, was one of the first ever CX solutions to successfully step up to the cloud. From the beginning, storm was built around open standard technology that allows it to enhance, not replace, existing systems.
Two decades later, Content Guru has expanded across the US, Europe, and Japan. With clients including AXA, Rakuten, and the NHS, Content Guru delivers first-class CX for some of the world’s largest organizations. Our experience has proven our CX-focused philosophy. Let that experience guide you, as you begin your CX journey.
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More about us
Awards
We take pride in our legacy of innovation. Learn about the awards won by Content Guru, from the Queen’s Award for Enterprise to the IT Europa Awards.
Working with us
At Content Guru, we collaborate with our customers every step of the way. Discover the benefits of working with us.
Community
Content Guru gives back to our community. Discover the charities we support; both local to our offices and around the world.