About us - Content Guru

Engagement Made Easy®

Creating outstanding omni-channel customer experience through seamless engagement and data-driven insights

For over two decades, customers have been the center of our world.

Let us make the customer the center of yours.

At Content Guru, we believe that your customers deserve only the best. That every customer contact should be seamless, personalized, and powered by data. That great CX can set your business apart from the competition.

For over two decades, we’ve worked to bring that belief to life. From cutting-edge cloud-based technology to the support of world-leading CX specialists, Content Guru provides everything you need to revolutionize your customer experience.

Does this match your business goals? Take the first step on your CX journey today, with Content Guru.

Our values

Quality, agility, teamwork. Our values reflect our belief in the importance of customer relationships.

We act quickly and flexibly to exceed customer expectations. Whatever your needs, we deliver as fast as possible to ensure those needs are met. We understand your business. Content Guru has worked with thousands of companies around the world and in every sector. From finance to utilities, retail to government – we’ve seen it all, done it all, and stand ready to bring that experience to your business.

Through constant collaboration, we work with our customers to set the direction of our products. Our support ecosystem, from monthly product briefings to our dedicated in-house training team, ensures that storm® is easy to master. We aim to be friendly and approachable, so you can make the most of our expertise.

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CX experts agree on how to create great customer service

Agents create great customer experience with storm

Our mission

We’re BIG in CX. We LEAD in AI™. We exist to make engagement easy – over any channel, any time, any where. We enable seamless, AI-powered, omni-channel and omni-data interactions and ensure outstanding Customer Experience within the cloud.

We work with thousands of successful, CX-driven, AI-enhanced businesses worldwide, supporting them at every stage of the CX journey, to deliver measurable customer satisfaction improvements. We are sought out as the mission-critical provider of choice by large enterprises in the private and public sectors.

Our flexible ‘AI-orchestrator’ approach offers our customers the power of AI, whilst shielding them from the risks. We’re the only cloud CX provider trusted by Blue Light emergency services, delivering market-leading reliability, scalability, and AI functionality.

Let us help you harness the power of AI to deliver exceptional experiences – today and tomorrow.

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People

Content Guru brings together outstanding graduates and expert industry veterans. Our team shares a common belief in the power of customer experience to elevate businesses.

Together, we have created a dynamic, fast-paced environment focused on achieving the best results for your customers.

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businessman climbs stairs after successfully achieving great CX

woman smiles at phone after receiving great CX

Our culture

Our culture begins and ends with customer success.

Content Guru is a customer-obsessed company. For us, quality and speed come first, to ensure that the customers’ needs are met. We know that delighted customers become long-term advocates, and Content Guru’s customer focus stretches from beginners to the board.

Content Guru knows that diversity drives innovation. With multiple programs, from Women in Tech to leadership for rising stars, Content Guru has a long history of investing in people. Our rapid global expansion is driven by the expertise of industry experts and our consistent customer focus.

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Our history

Content Guru is part of the Redwood Technologies Group, which was founded in 1993. The Group expanded rapidly worldwide, supporting mission-critical communications for governments and private enterprises.

We were established in 2005 and our storm® solution was one of the first ever CX platforms to move successfully to the cloud. From its inception, storm was designed around open-standard technology for maximum flexibility. Today, we lead in AI development for CX with our AI-orchestration layer, brain®, which integrates seamlessly with multiple AI technologiesWe act as a trusted AI partner, expertly brokering tailored AI solutions to meet the unique needs of every organization. This ensures that our customers stay ahead in an era of rapid technological change and reap the rewards without the risks.

In two decades, we’ve expanded across the Americas, Europe, and Asia Pacific. Our clients include the world’s largest organizations; from insurers like AXA, Allianz and Aioi to retailers like Rakuten, to public-sector organizations like the NHS and the US federal government. storm is the only cloud contact management platform trusted by blue-light services and delivers market-leading reliability, scalability, and functionality. Our experience, coupled with our customer-obsessed, AI-powered philosophy, transforms our clients’ CX.

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