Products: storm® DTA®
Your CX in a Single Omni-Channel Agent Interface
Access Your CX Ecosystem Through a Single Pane of Glass.
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Omni-channel customer experience
Quick, high-quality CX begins with your agents.
Agent experience begins with a powerful interface.
storm® DTA® brings every contact channel into a single interface. Save time for your agents with a simple layout and flexible access controls. Let your agents work from any location with a browser-based app. Stay secure, no matter how distributed your workforce, with two-factor authentication.
Realize the full potential of your agents with storm DTA.
How storm DTA helps businesses.
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storm DTA allowed a large insurance company to unify all channels of customer contact on a single interface. When thousands of employees needed to move to homeworking, storm DTA provided a browser-based solution that could work from anywhere, over any device.
Rakuten Communications used the rich functionality of storm DTA to adjust their systems at the click of a button, no downtime required. The browser-based DTA can be accessed from any location, and still provide complete functionality.
storm DTA’s video chat capabilities allowed Herts Urgent Care to empower their clinicians with video diagnosis. By pressing a button in the DTA interface, clinicians supplemented their life-saving care with real-time video.
storm DTA Benefits
A single pane of glass
Bring every channel onto one platform. To provide a true omni-channel customer experience, your agents should be able to view all channels of contact at once. storm DTA brings voice, SMS, social media, and more into a single pane of glass. Agents can make outbound calls via any device.
Browser-based
Create great customer experience from anywhere. Give your agents the flexibility to work from home. As a browser-based app, storm DTA can be accessed anywhere, from any device, without the need for new equipment and software.
Flexible and accessible
Let your agents work in an environment they find comfortable. With WCAG 2.1 AA-compliance, agents can adjust their interface to suit their needs. With a sleek, intuitive design, storm DTA improves agent experience and reduces training times.
Secure
Keep your customers safe, no matter where your agents are. With two-factor authentication and PCI-DSS compliant phone payments, storm DTA ensures that your customers are in safe hands.
Part of the storm stack
Build a complete customer experience. storm DTA integrates seamlessly with other storm products. Let your agents make outbound calls with storm OUTBOUND™. Get powerful insights into your CX with storm VIEW™. Use omni-channel voice and screen recording to ensure compliance with storm RECORDER™.
The voice of the customer
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ICT Manager at Fleurop Interflora
“storm helps us deliver superior customer experience and improve operational performance - 75% of online orders are delivered same-day within 4 to 5 hours”
Director of Performance and Delivery at HUC
“Having worked with Content Guru and used their storm platform for 5 years, we were confident they would be able to provide us with a solution. The team worked quickly to roll out video consultations for our clinicians, an easy-to-use application which is now widely utilized by our teams.”
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