Conversational AI for Customer Service

Simple inquiries waste agent time. Free agents from repetitive tasks with storm Machine Agent, routing customers to the best available agent if necessary. Let agents focus their skills on the most crucial inquiries, boosting both customer and agent experience. storm Machine Agent works with your agents to create the best customer experience. Deployed alongside agents as an assistant, storm Machine Agent helps agents take the next best action for a query, cutting response times.

Customers expect quality service, always. At peak times, storm Machine Agent gives instant answers, drawing on all integrated data sources to deliver personalization, while preserving a human touch. Easily scale to meet demand with reliable self-service over any channel.

Automation should not cost quality. Implement intent-based routing and cutting-edge conversational AI capabilities using technologies such as NLP and machine learning, leveraged from best-in-class AI providers. storm Machine Agent understands language as a human would, and improves its responses with experience. Through text or speech, Machine Agents interact with customers like a human would.

Move beyond random sampling. storm Machine Agent reviews the quality of every inquiry and ensures that every interaction meets regulator standards, across every channel. Powerful AI-backed quality monitoring allows you to cut through the noise, using automated speech-to-text transcription, keyword and sentiment analysis to flag at-risk recordings, focusing your quality and compliance teams on areas that truly need human attention.

An image can give quick insights into customer concerns. With storm Machine Agent, you can reliably identify image content. Customers can then be routed to self-service or the best available agent. Make image-based interactions a central part of your contact center.