Sheffield City Council

Sheffield is home to over 575,000 residents, with its City Council ranking as one of the largest in the UK. Sheffield needed a contact center solution which could facilitate the breadth and depth of services the Council provides, while enabling a great service which would improve relationships with communities, city wide.

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Operational Manager at Sheffield City Council

“Since partnering with Content Guru, we have been able to form a direct relationship with a business critical supplier who always offer innovation and are rapid to respond to our needs. storm® has enabled us to transform the customer experience we deliver and allowed us to roll out services quickly and in an agile manner in our response to the Covid-19 pandemic.”

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Fill out a few details and receive a flyer detailing how Sheffield City Council:

Automates over 60% of calls with Natural Language Processing.
Allowed 100% of employees to work flexibly.
Shifted 11,000 calls away from the contact center and toward automated self-service.

managing customer retention in the transport industry