Conference: 24th February - 27th February, 2025
Trade Fair: 25th February- 27th February, 2025
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Take Your Contact Center to the Next Level!
Discover the future of customer dialogue at CCW, Europe's largest congress trade fair for innovative customer service solutions in Berlin. At a time when expectations for customer and employee experience are constantly increasing, the following question arises: How should companies balance both efficiency and empathy? Content Guru provides the answer – live on site. Visit us and see how our contact center solution makes a difference.
Secure your free ticket and appointment with the Guru team now.
We're BIG in CX. We LEAD in AI.
It is becoming increasingly important for companies to create a holistic overall experience – one that not only delights customers, but also empowers employees and makes the most of technological infrastructure. The key is to unite people, technology, and AI in a harmonious balance to ensure sustainable success and real added value for all parties involved.
Content Guru offers exactly this. With technology that seamlessly integrates smart AI into your operations while supporting human expertise, Content Guru enables future-proof customer service, whilst focusing on what really counts: personal interactions and exceptional customer experiences!
Hear us speak!
Customer service 2030: How people, technology and AI are shaping change together
Annika Schmidt from Content Guru is a real trendsetter with a flair for new developments and is shaping the customer service of tomorrow.
Imagine being part of a team that is not only responding to the challenges in today's contact center, but actively shaping the future of customer service. Together, they will present the key trends and strategies for the coming years at CCW Berlin and show why it is important to act today.
Exhibition Forum Hall 3: Tuesday, 25.02.24, 12:30
Annika Schmidt, Marketing Manager DACH at Content Guru
Using your brain® - The clever ways to get the best out of Artificial Intelligence (EN)
In this session, Sean Taylor, CEO of Content Guru, separates hype from reality and threats from opportunities. He reveals how some of the world's largest companies are using leading AI solutions to reduce costs and increase revenue while achieving world-class customer satisfaction scores. Be inspired by how smart strategies can revolutionize the use of AI.
International Stage, Wednesday, 26.02.24, 11:00
Sean Taylor, CEO of Content Guru
Empathy meets intelligence: how do you create customer service that is both efficient and human?
The world of customer service is changing - and with it the expectations of customers and employees. Many companies are now facing a new challenge: FOMO - the Fear of Missing Out, or the fear of missing out on innovations such as AI and digital technologies. But what does this mean for the future of customer service?
In this talk, Katharina looks at the biggest trends driving change: from using smart AI for automation, to empowering employees through data-driven support, to creating truly personalized customer experiences. Find out how companies can overcome uncertainty, empower employees and create the basis for sustainable customer service - efficiently and warmly at the same time.
Exhibition Forum Hall 3, Wednesday, 26.02.24, 13:30
Katharina Schug, Business Development Manager at Content Guru
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The storm® platform at a glance
The storm platform is an advanced cloud communications solution that enables organizations to seamlessly and effectively engage with customers across multiple channels including phone, email, chat, social media and SMS.
Content Guru's approach to AI is strategic and value-driven. Our AI makes everyday life easier and reduces costs for companies. While other CX providers lock their customers into a single AI provider, we offer unparalleled flexibility with our “AI broker” approach. The brain® AI platform brings together the best technology from across the field and develops customized solutions to meet the needs of your business.
First cloud provider in Europe for blue light services (e.g. emergency services, police)
99.999% availability
Major customers such as AXA, TESCO Bank, UK Power Networks and Serco
Largest IT infrastructures with more than 10,000 customer service employees
Recognized by analysts as an “Exemplary Vendor” in three ISG Buyers Guides™