Content Guru Named a ‘Strong Performer’ In Analyst Firm’s Contact Center As A Service (CCaaS) Evaluation 2023

Content Guru, Europe’s leading cloud contact center and customer experience (CX) technology provider, today announced the leading industry analyst firm, Forrester, has included it on The Forrester Wave™: Contact Center as a Service, Q1 2023. The report recognized Content Guru and its storm_® CONTACT™ solution as a ‘Strong Performer’ and cited it for its solid vision of offering omnichannel and omnidata solutions as well as noting that “Content Guru is good for medium-to-large enterprises and multinational corporations that care about high availability and scalability and have complex functional requirements.”.

Forrester’s research and analyzed 11 CCaaS providers against 34 criteria. Content Guru was included in a Wave report for the first time in 2023.

About Content Guru

Content Guru helps organizations achieve outstanding customer experience. Its cloud-based solution, storm_®, ensures that customers’ requests and issues get quickly and accurately resolved – simply put, engagement made easy. It is used by over 1000 enterprise-scale public and private organizations in over 50 countries, and is trusted by leading global brands, such as AXA, Interflora and Rakuten Communications, for mission-critical communications.

For more information, visit: https://www.contentguru.com/