Content Guru Named a Strong Performer in the 2024 Gartner® CCaaS Voice of the Customer Report

It was also recognized with a Customers' Choice Segment Distinction for Midsize Enterprise and Market Segment for Europe, the Middle East and Africa

Content Guru, one of the world’s largest vendors of cloud contact center and customer experience (CX) technology, today announced that it has been named a Strong Performer in the latest Contact Center as a Service (CCaaS) Voice of the Customer Report. The report also recognized Content Guru with two Customers’ Choice distinctions in two segment views based on 54 Gartner Peer Insights™ reviews as of November 2023.

In the contact center as a service market, Gartner Peer Insights has published 1,444 reviews and ratings in the 18-month period ending 30 November 2023. Content Guru received the highest overall rating (4.8/5) and one of the highest ‘Willingness to Recommend’ (95%). Content Guru also placed in the upper-right Customers’ Choice Quadrant, for Midsize Enterprises and across EMEA. Additionally, the report found that 95% of customers that had left a review would be willing to recommend Content Guru.

“Supporting our rapidly growing customer base is crucial to our success and we are delighted to have been recognized as a ‘Stronger Performer’ and recognized with two ‘Customers' Choice Segment Distinctions,” commented Sam Fuller, Customer Success Director at Content Guru. “We work alongside customers from the very start of their projects and support them every step of the way, including providing hands-on training and assessment sessions to ensure they get the most out of storm. Our customer-focused approach sets us apart in the market and we look forward to continuing our work with customers to ensure they deliver first-class experiences, every time.”

To learn more about Content Guru’s peer evaluation you can read a blog from Customer Success Director, Sam Fuller, here and can download the 2024 report here.

Gartner, Voice of the Customer for Contact Center as a Service, Peer Contributors, 30 January 2024

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