Content Guru Named an ‘Exemplary Vendor’ in Three ISG Buyers Guides™ for Contact Center and Agent Management

Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions, today announced that it has been classified as an ‘Exemplary Vendor’ across three 2024 CX-related research reports from leading global technology research and advisory firm ISG.

The ISG Buyers Guides™ for Contact Center and Agent Management evaluate how well vendors’ offerings address organizations' requirements for CX technology; split into Merit, Assurance, Innovative and Exemplary rankings. Content Guru’s storm® platform was placed in the highest category, Exemplary, which is reserved for solutions that performed the best in meeting the overall product and CX requirements, in the following reports:

• ISG Buyers Guide™ for Agent Management 2024

• ISG Buyers Guide™ for Contact Center Advanced 2024

• ISG Buyers Guide™ for Contact Center Basic 2024

“We are thrilled to once again be recognized as a vendor that is leading the way in the CX industry,” commented Martin Taylor, Co-Founder and Deputy CEO at Content Guru. “Organizations rely on storm’s industry leading reliability, scalability and functionality to deliver first-class experiences every day and we are constantly innovating to ensure they are able to provide consistent, meaningful experiences; including with the latest advancements in technology, such as artificial intelligence.”

 “Content Guru has continued to invest in and improve its contact center capabilities, building out a robust and feature-rich platform,” says Keith Dawson, Director of Research, Customer Experience, ISG Software Research. “Its Exemplary performance in these Buyers Guides is a reflection of its commitment to helping enterprises stay at the leading edge of contact center technology.”