Content Guru Signs Partnership Agreement with Leading Independent Technology Advisor 186Kloud

Content Guru, one of the world’s leading providers of cloud contact center and customer experience (CX) technology, and 186Kloud, a vendor-agnostic independent technology advisor, have announced a new partnership between the companies. The partnership agreement will significantly strengthen 186Kloud’s Contact Center as a Service (CCaaS) vendor portfolio by adding storm®’s reliability, functionality, scalability and AI capabilities.

186Kloud is a multi-vendor technology ecosystem that works with organizations to understand and effectively address their challenges. Through its consultancy-led approach, it takes vendors and their technologies into their customer engagements to provide them with the best-fitting solutions for successful business outcomes. 186Kloud has vast experience in successfully addressing challenges such as connectivity, compliance, security, uptime, and service levels for its customers.

The partnership will increase 186Kloud’s selection of European-based vendors and allow 186Kloud’s network to benefit from Content Guru’s innovation, including its leading advancements in AI delivered through its AI orchestration layer, brain®. brain allows organizations to leverage best-in-class AI capabilities when delivering first-class customer experiences. Through brain users can leverage leading AI platforms such as Google Dialogflow, Azure and IBM Watson, as well as generative AI systems like ChatGPT.

“We are delighted to partner with Content Guru and extend our vendor portfolio to include a highly innovative and ambitious CCaaS provider,” explained Stephen Hackett, Director at 186Kloud. “We work with a wide range of companies both in the UK and around the world to solve often complex technology challenges. The storm platform will extend the solutions we can offer our customers and we are excited to work alongside Content Guru to empower organizations to meet their CX ambitions. There is significant demand for solutions that unlock omni-channel experiences and incorporate AI and storm is a real asset for our portfolio.”

“Stephen and 186Kloud have vast experience in delivering consultancy that enables organizations to excel in CX,” commented Paul Emery, VP of Sales UK&I, at Content Guru. ”It is vital organizations adopt solutions that best fit their needs and 186Kloud is focused on understanding their needs and recommending technology that enables them to reach their goals. We look forward to working alongside the 186Kloud team and offering storm’s market-leading capabilities to its growing network of organizations within its ecosystem.”