Products: storm® CONDUCTOR™
Democratized Service Management
Omnichannel Service Management for Non-Technical Users. No Admin Needed.
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Push Power to the Edge with Secure, Real-Time Command over Services
Managing omni-channel customer experience is an acute challenge.
Complex approval processes make it harder.
storm® CONDUCTOR™ allows non-technical, front-office users such as supervisors and team leaders, to control and manage the elements of their omnichannel services without administrator assistance.
Empower authorized users to carry out number and destination management, quickly and safely. Distribute responsibility over a subset of service elements—queues, parameters, and agents within those services—to those who need it.
Make Rapid Service Changes in Real-Time
Highly accessible, intuitive interface
Push power to the edge. The intuitive, graphical interface provides an easy-to-use portal for users to control and manage the elements of their omni-channel services. CONDUCTOR is WCAG 2.2 AA-compliant, ensuring accessibility, flexibility and ease of use for all.
Adapt live services in real time
Flexible organizations respond to challenges rapidly. Create and update services in real time. Changes can be rolled out instantly across an entire communications estate.
Rich functionality
Granular queue and agent management. Easily customizable service parameters. Built-in prompt and announcement creation, integrated text-to-speech facility, and external media support.
Service management with safety rails
Strict allocation of services to users carried out by administrators. Detailed audit logs that administrators can view and export, to track changes and monitor services.
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