storm® CONTACT: DIGITAL™
Seamless Digital and Social Media Experiences
Offer a truly omni-channel experience, with our portfolio of digital and social Customer Experience solutions.
Powerful Social and Digital Experiences
Discover digitally fluent CX with storm CONTACT: DIGITAL – the digital portfolio of Content Guru’s omni-channel CCaaS solution.
CX for Digital Natives
Your customers are digital natives. They use social and digital channels to communicate with friends, family, and colleagues every day. Why should your organization be different?
Great CX begins with meeting customers where they are. Support for digital and social channels is the next step for your customer communications.
True Omni-Channel
storm CONTACT: DIGITAL offers a true omni-channel experience. Interactions can cross between different channels seamlessly, without interrupting the flow of conversation.
Customers and agents can switch between channels as and when they need to, ensuring that they always have the right channel to meet customer challenges.
Video Made Easy
Integrating with storm LINK, storm CONTACT: DIGITAL allows for instant video-calling. Agents send customers a link via SMS, which initiates a video call, without interrupting the interaction.
Video provides agents with a new level of detail on customer problems, letting them deliver quicker, more reliable resolutions.
Data-Powered Interactions
storm CONTACT: DIGITAL integrates with our native Customer Data Platform, to present complete customer information and interaction history alongside each contact.
Your agents are provided with everything they need to deliver an efficient, hyper-personalized experience for every customer.
Omni-Channel AI
Not every contact requires human intervention. The key to cost-effective CX is intelligent automation.
storm CONTACT: DIGITAL supports AI-enhanced self-service across digital channels with storm MACHINE AGENT; virtual AI agents that deliver 24/7 conversational customer engagement.
Pixel-Perfect Recording
Every channel counts. Social and digital channels must be held to the same standards of quality as voice. storm CONTACT: DIGITAL makes that easy.
Every digital and social media interaction is automatically captured by our omni-channel recording solution, storm SCREEN RECORDER; helping you achieve complete compliance.
Want to Learn More?
Provide us with a few details, and you’ll receive a flyer exploring storm CONTACT:DIGITAL’s functionality, direct to your email.