storm® FLOW™
Intuitive Customer Journey Orchestration
Design omni-channel services with a no-code, drag-and-drop interface, and roll out service updates instantly.
Intuitive Customer Journey Orchestration
storm FLOW is a no-code, feature-rich service management tool that allows organizations to create a huge array of automated, complex, self-service, and multimedia services easily.
Contact Routing at a Click
Meeting the needs of the customer requires agility. Agility requires a simple, intuitive interface.
storm FLOW’s drag-and-drop interface allows you to design complex omnichannel contact center services and interactive voice responses (IVRs) quickly, without getting tangled in code.
Real-Time Journey Management
To create outstanding Customer Experiences, you need to design streamlined, personalized customer journeys. You need the right tools for the job; a service designer that sets you free from code.
FLOW offers real-time customer journey management and service provisioning, for creating and managing complex services.
AI-Powered Customer Journeys
Today, AI is a central part of every customer journey, from conversational chatbots, to. Natural Language Processing that supports customer identification and routing. You need an interface that lets you coordinate and configure AI services within the broader customer journey.
Through the brain AI orchestration layer, FLOW allows you to integrate AI services, including conversational Machine Agents, into your customer journeys.
An Intuitive, Accessible Interface
When tangled in code, updating services, implementing fixes, ensuring version control, and introducing new, AI-powered features becomes all but impossible.
FLOW provides an intuitive and secure no-code interface, accessible from any location through any internet-enabled device. All our solutions are WCAG 2.2 compliant, making the power of no-code customer journey design accessible to all.
Seamless API Integrations
Customer journeys can cross between channels, draw on data from different databases to support routing, and involve digitally-enabled ‘machine customers’.
Through our comprehensive integrations library, FLOW enables seamless integration with any system that supports REST APIs, including CRMs, Internet of Things (IoT) devices, and other data systems.
Flexible Revision Control
When it comes to the customer journey, you can’t afford mistakes. And the more complicated the interface, the more difficult those mistakes are to undo.
FLOW provides flexible revision control, with the ability to instantly roll services backwards or forwards as service features change.
Single-Stack Service Creation
storm FLOW operates as part of the border storm ecosystem. Every service offered by storm can be configured and implemented from within the intuitive, drag-and-drop interface.
FLOW is pre-integrated with all storm products, providing services such as real-time and historical reporting, and PCI-compliant payment processing.
Want to Learn More?
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