Power to Your People

Your people are your most valuable asset.

Supercharge your employees with AI-powered Workforce Engagement Management tools that drive performance and satisfaction. 

CX Begins with EX

Enthusiasm is infectious; happy employees create happy customers. Your Customer Experience is only as good as your Employee Experience. Workforce Engagement Management drives up employee and customer satisfaction whilst keeping costs low.

Superpowered Supervisors

Supercharge your supervisors to support and coordinate their teams.

CX supervisors are busy people. Between managing teams, handling crises, and shaping strategy, your supervisors barely have time to make a coffee. With the right AI Workforce Engagement Management tools, you can automate scheduling and Quality Management, and give time back to your supervisors.

storm® WFM

Engage, Empower, Excel

Today’s workforce demands more than just a paycheck.

Your employees expect flexible scheduling, personalized development paths, and the tools they need to succeed. Our cloud-based Workforce Engagement Management platform delivers the intelligence and automation needed to create a truly engaging workplace environment.

Fully Integrated Workforce Management

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Automatic Transcription of Call Recordings

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Picture-Perfect Recording

Workforce optimization begins with transparency

Pixel-perfect screen recording, paired with high-fidelity audio, gives you full visibility over your workforce. With AI-powered transcription, those recordings can be turned into searchable transcripts; flagging areas of concern to supervisors immediately.  Achieve the highest levels of compliance, drive productivity, and provide your workforce with tailored feedback to boost improvement.

Compliant Omni-Channel Recording

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Pixel-Perfect Screen Recording

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Your Workforce, Powered by Data

Want measurable improvement? Start improving your measurement.

Workforce optimization begins with analytics. Effective Quality Management requires complete visibility of performance and SLAs. Bring your key metrics into a single, QM interface, and track performance in real-time.

AI-Backed Interaction Analytics

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Automatic Quality Management

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Workforce Engagement Management with Content Guru

Like all our solutions, our Workforce Engagement Management is built with performance in mind.

Highest Availability
We are the only cloud vendor supporting national blue-light emergency services.
Highest Scalability
We’ve supported the world’s largest cloud contact center deployments; that looks like 75,000 concurrent digital agents in Japan and 20,000 voice seats in Europe.
Highest Security
We’ve achieved globally recognized security standards, including SOC 2 Type 2 and ISO 27001. We’re also the only cloud communications provider to have achieved the US government’s FedRAMP accreditation at the ‘High Impact’ level.
Highest CSAT
Our solutions deliver measurable improvements to CSAT, and raise our customers from the bottom to the top of their industries.