Southampton City Council is one of the largest City Councils in the South of England. The organization offers over 700 services to 250,000+ residents, with special emphasis on education and social services. Southampton has a vision of being ‘The City of Opportunity’ by 2025.
“storm®’s surveying functionality offers a strong foundation to build a truly customer-focused culture. Each customer service officer receives a quality score and verbatim comments from the customers they serve. This enables us to share best practices, identify coaching opportunities and continually improve on the customer service we deliver.”
