Resources

You might think that the general public, including your customers, is chomping at the bit to have their issues resolved by a shiny, new, fully automated AI contact center. The reality, of course, is not so positive.

If you deliver an outstanding experience, you’ll keep your customers coming back for more. Creating outstanding customer engagement should be a strategic priority for your business.

People value the human element, even when human outputs may be less consistent, or even of lower quality, than the AI alternative. Authenticity counts.

Today, AI speech recognition and transcription are ubiquitous. The story of how AI speech recognition was finally cracked reveals much about the nature of the AI landscape today, and how we can best adapt to an uncertain future.

New year, new CX challenges. 2025 has just begun and it’s already raising questions about the future of Customer Experience, particularly regarding AI applications. In this blog, we discuss our 2025 CX predictions.

Content Guru has today announced the launch of a new global website that recognizes the evolution of its product portfolio, particularly within AI solutions.

With the highest score in Manageability, Content Guru is delighted to have once again been named an ‘Exemplary Vendor’ in the 2024 ISG Research Buyers Guide.

We asked a selection of senior business leaders, current and former chief constables, program professionals, academics, and other experts to give us their advice on navigating the challenging digital transformation road ahead.

Content Guru has released research findings that reveal the widespread adoption of AI and AI knowledge in the customer experience landscape.

We all know AI; it’s the adjective ‘Agentic’ that interests us. What does ‘Agentic’ mean? Has the future arrived and taken all of us by surprise?

Content Guru and NHS England, London Region are delighted to announce they have been shortlisted for Best Technology Partnership of the Year at the HSJ Partnership Awards, recognizing an outstanding dedication to improving healthcare and effective collaboration with the NHS.

Predictive dialers have been a staple of the contact center for decades. In the age of AI, however, the game has changed. Predictive dialers are starting to feel dated in an omni-channel world, where channels such as email, SMS, and social media have taken precedence over voice for outbound communications.