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The Future of CX Lies in ‘Human-Centered AI’
People value the human element, even when human outputs may be less consistent, or even of lower quality, than the AI alternative. Authenticity counts.
The Three Thousand Year History of AI Transcription
Today, AI speech recognition and transcription are ubiquitous. The story of how AI speech recognition was finally cracked reveals much about the nature of the AI landscape today, and how we can best adapt to an uncertain future.
Content Guru Appoints Marketing Manager to Accelerate Growth in AsiaPac
Content Guru, a leading global provider of enterprise cloud Customer Experience (CX) and contact center solutions, has today announced the appointment of Taichi Kitamura as Country Marketing Manager, Japan.
Three Transformative CX Predictions for 2025
New year, new CX challenges. 2025 has just begun and it’s already raising questions about the future of Customer Experience, particularly regarding AI applications. In this blog, we discuss our 2025 CX predictions.
Content Guru’s Global AI Vision Takes Center Stage with New Website Launch
Content Guru has today announced the launch of a new global website that recognizes the evolution of its product portfolio, particularly within AI solutions.
2024 ISG Research Contact Center Advanced Buyers Guide
With the highest score in Manageability, Content Guru is delighted to have once again been named an ‘Exemplary Vendor’ in the 2024 ISG Research Buyers Guide.
The Future of Policing: Ten Transformation Tips for Executive Leaders
We asked a selection of senior business leaders, current and former chief constables, program professionals, academics, and other experts to give us their advice on navigating the challenging digital transformation road ahead.
Two-Thirds of CX Professionals Already Harnessing AI, More to Join in 2025 Despite Predicted Hesitancy
Content Guru has released research findings that reveal the widespread adoption of AI and AI knowledge in the customer experience landscape.
Agentic AI is All the Rage: Does it Live Up to the Hype?
We all know AI; it’s the adjective ‘Agentic’ that interests us. What does ‘Agentic’ mean? Has the future arrived and taken all of us by surprise?
Content Guru and NHS England, London Region Shortlisted for the 2025 HSJ Partnership Awards
Content Guru and NHS England, London Region are delighted to announce they have been shortlisted for Best Technology Partnership of the Year at the HSJ Partnership Awards, recognizing an outstanding dedication to improving healthcare and effective collaboration with the NHS.
AI Has Transformed the Future of the Predictive Dialer
Predictive dialers have been a staple of the contact center for decades. In the age of AI, however, the game has changed. Predictive dialers are starting to feel dated in an omni-channel world, where channels such as email, SMS, and social media have taken precedence over voice for outbound communications.
Content Guru and NHS England, London Region Receive “Highly Commended” for Healthcare Sector Project of the Year at 2024 UK IT Industry Awards
The recognition highlights the success of the NHS 111 Patient Relationship Manager (PRM), a cutting-edge, cloud-based platform integrated with the national 111 telephony service. This solution, handling over 3 million calls annually, exemplifies the power of innovation in driving efficiency and improving care delivery across London’s Urgent and Emergency Care (UEC) services.