Whitepapers
2024 Gartner® Critical Capabilities for Contact Center as a Service
Content Guru is pleased to once again be listed in the 2024 Gartner® Critical Capabilities for Contact Center as a Service report.
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Content Guru is a leading provider of customer experience and AI capabilities. With over three decades delivering best-in-class services to organizations of all sizes across the world, we are big in CX, and we lead in AI.
Gartner, Inc. delivers actionable, objective insight to executives and their teams.
The Gartner® 2024 Critical Capabilities™ for Contact Center as a Service provides insights into the key capabilities delivered by suppliers.
Content Guru is delighted to have been ranked in the top three for both High-Volume Customer Call Center, and Digital Customer Service Center.
We believe that this positioning reflects Content Guru's ability to deliver market-leading customer service capabilities for blue-light and the world's largest organizations.
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Gartner®, Critical Capabilities for Contact Center as a Service, Megan Fernandez, Drew Kraus, Pri Rathnayake, Pankil Sheth, Jason Bridge, 28 October 2024.
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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Content Guru.