Whitepapers

A Day in the Life: The CX Tech Helping Agents Beat Software Bloat

Technology isn’t always a silver bullet. Adding a new app isn’t always beneficial. In a time-sensitive workspace like the contact center, software bloat is a serious handicap. You need to make strategic decisions about your systems—streamlining your IT infrastructure to create the most convenient working experience for your employees.

Agent agent smiles whilst creating great Customer experience with storm

Streamlining agent experience

How do you discern between beneficial additions and useless clutter? The key is to get inside the mind of the agent. This report aims to do just that; taking you through a day in the life of the typical agent, examining the consequences of software bloat, and what can be done to address it.

In this whitepaper, you will discover:

The facts and figures behind harmful software bloat.
The daily routine of a contact center agent.
The cloud-based tools that can help you beat software bloat.

Fill out a few details and receive the full whitepaper as a PDF.