Whitepapers
From AI to AX
How Generative AI will Revolutionize Agent Experience
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Agent Experience is in Crisis
Last year, 49% of Customer Experience (CX) leaders saw an increase in agent attrition. AX is linked intimately to CX; if your agents aren’t satisfied, your customers won’t be either. Improving AX, then, should be a priority for your contact center. Finding ways to productively incorporate generative AI, in an outcome-focused way, is one the best ways to do that.
With this whitepaper, you will:
Uncover ways of streamlining the agent experience through generative AI.
Learn about key strategies for gaining customer insights with generative AI analysis.
Discover ways of implementing contact center generative AI in a safe and compliant way.
Fill out a few details and receive the full whitepaper as a PDF.