Resources
Keeping you up to date with the latest advances in the industry, product releases, case studies and more
Filter by
Resource Type
Topic
Industry
The Three Thousand Year History of AI Transcription
Today, AI speech recognition and transcription are ubiquitous. The story of how AI speech recognition was finally cracked reveals much about the nature of the AI landscape today, and how we can best adapt to an uncertain future.
2024 ISG Research Contact Center Advanced Buyers Guide
With the highest score in Manageability, Content Guru is delighted to have once again been named an ‘Exemplary Vendor’ in the 2024 ISG Research Buyers Guide.
The Future of Policing: Ten Transformation Tips for Executive Leaders
We asked a selection of senior business leaders, current and former chief constables, program professionals, academics, and other experts to give us their advice on navigating the challenging digital transformation road ahead.
2024 Gartner Critical Capabilities For Contact Center As A Service
Content Guru has been listed for the High-Volume Contact Center use case by Gartner in the 2024 Gartner Critical Capabilities list.
2024 Gartner® Magic Quadrant™ for Contact Center as a Service
As a truly global provider, with offices across three continents, Content Guru is delighted to once again have been named in the 2024 Gartner® Magic Quadrant™ for CCaaS.
Intelligent Journeys: The AI Driving Next-Generation Customer Journeys
In this whitepaper, we discuss how AI can enhance the customer journey at every stage;
before, during, and after interactions.
From AI to AX
Improving AX should be a priority for your contact center. Finding ways to productively incorporate generative AI, in an outcome-focused way, is one the best ways to do that.
Outperform your Competitors with AI: Create Efficiencies Before, During and After Interactions
At Content Guru, AI and intelligent automation are central to our strategy. Our AI portfolio is the fastest-growing part of our business seeing significant investment.
We are here to support you on your AI journey.
Doing More With Less: Three Steps To Elevate Contact Center Efficiency
In this whitepaper, Content Guru proposes a a three-step plan to driving increased organizational efficiency.
2024 Gartner® Voice of the Customer for CCaaS
Content Guru Named a Strong Performer in the 2024 Gartner CCaaS Voice of the Customer Report.
The Patient Revolution: How Customer Experience is Transforming Healthcare
As a healthcare organization, your priority is providing the highest possible quality of care to the greatest number of people. You need solutions that make that possible, and these involve applying technology to traditionally analog processes to dramatically increase efficiency.
The Future of Healthcare: The ‘Virtual Ward’ and Integrated Patient Communications
The nature of healthcare is changing. Healthcare providers are under increasing pressure to deliver a higher quality of healthcare to a growing number of people. The future of effective care requires a new approach.