Whitepapers
The Future of the Contact Center: The CX Forecast for 2023
From new regulations to new channels, from agent attrition to economic disruption; 2023 is set to be a challenging year for the CX industry. This whitepaper will break down some of the challenges to expect in 2023, drawing on insights from Content Guru’s CX experts.
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Contact Center Customer Engagement in 2023
From new regulations to new channels of contact, from agent attrition to economic disruption; many of 2022’s challenges are set to continue into 2023. Meeting customer demands this year will be more essential than ever and to do so, you need to understand what’s in store.
With this whitepaper, you will:
Uncover the government regulations set to impact the contact center in 2023.
Discover the new tech essential to making the most of the year.
Overcome the ongoing agent attrition crisis.
Fill out a few details and receive the full whitepaper as a PDF.