Peer Recognition Report
2024 Gartner® Voice of the Customer for CCaaS
Content Guru Named a Strong Performer in the 2024 Gartner CCaaS Voice of the Customer Report. Content Guru was also recognized with a Customers' Choice Segment Distinction for Midsize Enterprise and Market Segment for Europe, the Middle East and Africa.
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Content Guru is an Omni-channel Cloud Contact Center Solutions provider that helps organizations provide the best customer engagement and experience.
Gartner, Inc. delivers actionable, objective insight to executives and their teams.
The “Voice of the Customer” is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision-makers.
In the contact center as a service market, Gartner Peer Insights has published 1,444 reviews and ratings in the 18-month period ending 30 November 2023. Content Guru received the highest overall rating (4.8/5) and one of the highest 'Willingness to Recommend' (95%) based on 54 reviews as of November 2023. Content Guru also placed in the upper-right ‘Customers’ Choice’ Quadrant, for Midsize Enterprises and across EMEA.
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Gartner, Voice of the Customer for Contact Center as a Service, Peer Contributors, 30 January 2024
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