Content Guru, one of the world’s largest vendors of cloud contact center and customer experience (CX) technology, has today announced it has received the United States Federal Risk and Authorization Management Program’s (FedRAMP) In Process designation at the High Impact Level for its storm® cloud contact center solution.
FedRAMP is a shared security framework that empowers U.S. Federal Government agencies to use modern cloud technologies from cloud service providers. The authorization process is a comprehensive framework for cloud solutions that focuses on the security and protection of federal information. Content Guru is one of only a few Contact Center as a Service (CCaaS) providers to achieve FedRAMP designation and is the only end-to-end CCaaS provider to seek the ‘high’ impact level grading. Achieving the highest impact level certifies Content Guru’s ability to protect the most highly sensitive data within government cloud environments.