Content Guru has worked with partners since its inception. Partner programs are vital for delivering best-in-class customer experience. The company has worked with a huge range of partners, including Systems Integrators, Communications Service Providers, Business Process Outsourcers, and Consultancy Firms. storm® has transformed CX across the world and across industries, from healthcare and local government to financial services and retail.
How storm® adds value
Speed
Allows Business Process Outsources (BPOs) to run multiple contracts in a single service environment.
Ease
Content Guru’s CCaaS solution provides ease of access to the market, allowing Systems Integrators to extend the services they already provide.
Functionality
storm® allows Communication Service Providers to extend their portfolio with a high-value, single-stack product suite.
Transformative CX
Ensures consultants keep up-to-date with evolving customer expectations. storm provides them with the tools they need to transform their clients’ CX, all within a single stack.
Working Together to Create Outstanding CX
The GO! Partner Program
At the heart of the global GO! Partner Program is a best-in-class web-based self-service portal that will allow partners access to a wealth of information, allowing them to self-serve effectively. The partner relationship management (PRM) platform provides a single-source of information and has personalized, branded areas dedicated to each individual partner.
Key aspects of the global GO! Partner Program include:
A unique ecosystem joining together a global network of partners including Systems Integrators, Communications Service Providers, Business Process Outsourcers, Resellers, and Consultancy Firms into one central marketplace.
A tier-based structure comprising Platinum, Gold, Silver, and Standard, to reward partners based on performance metrics.
Joint marketing and events to build brand awareness, ensuring partners can effectively support, inform, and connect with customers and prospects.
A lucrative rewards framework ensuring partners are recognized for their contributions, allowing them to unlock benefits such as access to joint events, rewards, free training and privileged input into the product development roadmap.
Quarterly partnership reviews to share knowledge, unlock new sales and product opportunities, and drive innovation.
Our Global Partner Portal
The GO! Partner Portal is a platform, designed to connect Content Guru’s global partners with all the resources they need to design, build, and run outstanding CX solutions.
The GO! Partner Portal is accessed through an intuitive, easy-to-master Partner Relationship Management solution; from here, partners can access step-by-step sales resources, training videos, and industry-leading whitepapers to deliver standout sales pitches. Content Guru believes in the power of partnership; the GO! Partner Portal makes partnership easy.
How Content Guru helps its partners...
Consult
Dedicated Business Development Managers and Solutions Consultants assist partners in pre-sales and sales.
Content Guru provides full sales enablement training.
Access to Content Guru's Global Demonstration Suites for Partner Presentations.
Full marketing support is offered, tailored to the needs of your organization.
Build
Content Guru’s expert developers ensure IT synergy with partners.
storm®‘s already rich functionality is extended by its ability to integrate with any third-party system. Your customers can also buy and sell integrations through the company storm Exchange.
Content Guru's partner ecosystem of developers provides support at every stage of the sales cycle.
Content Guru gives its partners access to the storm Partner Portal where all aspects of the quoting, ordering, and delivery are administered in an intuitive online interface.
Run
Content Guru’s expert Engineering Services team provides partners with Global 24/7 support.
The Content Guru support model provides partners with a granular level of desk-to-desk support between partner and Content Guru resolving parties.
At quarterly partnership reviews, Content Guru’s dedicated team members lead with insight. They review the sales pipeline, service performance, new product developments, and current industry trends.