storm® CKS®
World-Leading Customer Data Platform
Unlock the power of your data, with our world-leading Customer Data Platform.
World-Leading Customer Data Platform
storm® CKS® (Customer Knowledge System) is Content Guru’s world-leading Customer Data Platform (CDP), improving data accuracy and efficiency, and making personalized customer service easy
To Deliver CX, Master Your Data
Your customers expect efficient, personalized interactions, every time they get in contact. Customer data is the foundation of outstanding CX.
storm CKS uses customer data to support seamless, tailored interactions. CKS functions as an overlay, presenting all data from all your systems of record (including CRMs) in a single window. Data from CKS can be used to route calls to the best available agent, map the customer journey, and paint a 360-degree picture of your customers.
Hyper-Personalized Interactions
Customers expect to be remembered. If you don’t have their personal data and contact history on hand, frustrations will build.
storm CKS presents data from your system of record, including CRM, on a single screen, next to the contact. This is the Data Aggregation Layer, and it brings data from disparate systems into a single plane of glass.
Data-Backed Routing
Let data drive your customer experience. storm CKS draws data from your system of record (including your contact center CRM) to power intelligent contact routing.
Customers can then be routed to the best available agent. Rather than wait in a queue, customers receive fast, tailored resolutions.
Customer Journey Mapping
See through the eyes of the customer. storm CKS’s Customer Journey tab offers a complete record of all past customer interactions.
Agents can be given crucial information before an interaction even begins, viewing customer intent, personal data, and interaction history alongside every incoming contact.
Put Knowledge First
Great customer experience requires a rich knowledge base. storm CKS brings all the articles your agents may need to a single location, creating simple decision trees, and equipping agents to answer any inquiry.
Through AI analysis and summarization, these articles can be presented to agents in real-time, to support ongoing interactions.
Want to Learn More?
Provide us with a few details, and you’ll receive a flyer exploring storm CKS’s functionality, direct to your email.