Professional Services

At the heart of the global GO! Partner Program is a best-in-class web-based self-service portal that will allow partners access to a wealth of information, allowing them to self-serve effectively. The partner relationship management (PRM) platform provides a single-source of information and has personalized, branded areas dedicated to each individual partner.

Key aspects of the global GO! Partner Program include:

• A unique ecosystem joining together a global network of partners including Systems Integrators, Communications Service Providers, Business Process Outsourcers, Resellers, and Consultancy Firms into one central marketplace.

• A tier-based structure comprising Platinum, Gold, Silver, and Standard, to reward partners based on performance metrics.

• Joint marketing and events to build brand awareness, ensuring partners can effectively support, inform, and connect with customers and prospects.

• A lucrative rewards framework ensuring partners are recognized for their contributions, allowing them to unlock benefits such as access to joint events, rewards, free training and privileged input into the product development roadmap.

• Quarterly partnership reviews to share knowledge, unlock new sales and product opportunities, and drive innovation.

The GO! Partner Portal is a platform, designed to connect Content Guru’s global partners with all the resources they need to design, build, and run outstanding CX solutions.

The GO! Partner Portal is accessed through an intuitive, easy-to-master Partner Relationship Management solution; from here, partners can access step-by-step sales resources, training videos, and industry-leading whitepapers to deliver standout sales pitches. Content Guru believes in the power of partnership; the GO! Partner Portal makes partnership easy.

For Content Guru, professional services begin before the sale. Content Guru’s Solutions Consultancy team works with prospective customers to identify their needs and build out a business case.

The Solutions Consultancy team analyzes every aspect of a customer’s CX. They shadow agents to understand their workflow and take time to understand what your customers need. They paint a complete picture of the customer’s cost base and the potential savings storm can offer.

Content Guru collects customer feedback throughout the sales process. At nine different critical moments, our customers are surveyed. That feedback, regardless of score, is analyzed and implemented to ensure the best possible experience for our customers.

Content Guru’s comprehensive training program allows our customers to make the most of storm. Training is delivered in-person, anywhere in the world, and is supported by the storm UNIVERSITY online learning portal.

Content Guru delivers mission-critical services for organizations around the world, and across every sector. Our team of CX professionals and industry veterans has seen it all and done it all. No matter what your business needs, Content Guru stands ready to make your customer engagement easy.

Content Guru has worked with partners since its inception. Whatever it is your business needs, Content Guru’s partner ecosystem will provide a solution.

Do you need end-to-end consultancy teams that will work to optimize your CX, or contact center specialists who will help you get the most from your agents? Do you need development teams that will ensure IT synergy across your whole estate or Business Process Outsourcers who will help you achieve your CX goals? Content Guru can guide you to a solution, no matter the problem.

Our partner ecosystem spans the globe. Wherever you are, Content Guru will deliver a solution tailored to your needs.