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When disaster strikes, your customers deserve empathy
Your agents should be able to deliver effective service, without losing the personal touch.
You need a solution that can provide agents with the information they need to support customers, presented on a single pane of glass. A solution that can automate renewals, to let your agents focus on the most crucial contacts. A solution that integrates with your existing systems of record, to enhance, not replace.
Let storm® empower your agents and deliver tailored experiences, every time.
Enhance Your CX
When customers call in to make claims, your agents need to be empathetic. Bouncing customers between agents, and forcing them to repeat their details every time is unacceptable. You need to provide your agents with the data they need to resolve contacts quickly, and with a personal touch.
With storm CKS®, you can push and pull data from any existing system of record, into a powerful data aggregation layer. Present all of a customer’s information on a single pane of glass next to the contact. storm routes customers to the best available outcome based on agent skill-set, expertise, or even personality.
Monitor agent performance across your system with storm VIEW™. Use storm QM™ to check all calls for compliance and quality. Ensure the best quality CX, across every channel.
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Omni-channel renewals
Your customers expect to be able to renew their plans at the times most convenient for them. Your agents need to focus on the most complex interactions, and can’t always help.
You need a solution that allows customers to self-serve. A solution with an intelligent, no-code interface, that lets you design powerful IVRs. A solution that allows for secure, agentless, or agent-assisted payments. A solution that makes use of intelligent Machine Agents, to answer customer inquiries over the phone, or online.
brain®’s intelligent automation passes these tasks to Machine Agents, leaving your human employees to focus on what really matters.
Enhance, not replace
Your CX needs an upgrade, but you can’t risk losing access to your existing systems of record. Content Guru works with you to enhance, not replace, your existing systems.
With thousands of off-the-shelf and bespoke integrations, storm® links seamlessly to any existing infrastructure. With storm VIEW™, you can draw data from across your entire system into flexible, real-time reports. Link to your CRM to deliver customer data to agents, and let them provide tailored experiences with every contact.
storm is cloud-based and regularly updated, ensuring that your technology will always be on the cutting edge.
Let storm unify your IT systems and future-proof your CX.
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Insurance services in action
AXA
"At AXA UK, we keep our customers at the forefront of everything we do and to reflect this, are fully committed to constantly improving our contact center operations. We’re thrilled to continue working with Content Guru over the course of the next five years, and are looking forward to further realizing the positive impact of their storm platform on the customer experience we offer."
- Chief Operating Officer at AXA