Police

When lives are on the line, you can’t afford downtime. You need a solution that’s reliable and secure, whilst staying in step with the government’s cloud-first strategy.

storm’s Emergency Services Platform (ESP), you can take advantage of the world’s most reliable high-volume cloud-based contact solution. The ESP offers 99.999%+ availability. As a separate instance of storm, updates are thoroughly tested before being rolled out, letting the storm ESP deliver unparalleled reliability. With PECS compliance, storm has your callers in safe hands.

Upgrade to the cloud and leave behind costly on-prem solutions. With lower operational costs, industry-leading security, and limitless scalability, storm is already trusted by three UK police forces to handle critical calls.

In an emergency, every second counts. Any delay in picking up the phone could be the difference between life and death. You want only the most important calls to reach your emergency lines. To achieve this, your non-emergency number should be as accessible as possible.

With storm FLOW™’s intuitive, drag-and-drop interface, you can design complex systems without the need for code. Natural Language Processing lets you determine the reason for a call quickly, and intelligent routing directs the caller to the best available outcome, every time. When speaking with an agent, storm CKS™ presents the caller’s details on a single pane of glass. Agents can see contact history and caller details, without asking the caller to repeat themselves.

storm has already seen huge success with the NHS 111 service. Integrating with over 160 different systems on day one. Enabling video calls for easy diagnosis. Letting callers self-service with AI-backed machine agents.

Take the pressure off your emergency line with storm.