We LEAD in AI
Put AI at the heart of your CX – before, during, and after the interaction.
Our AI Solutions are World-Leading
We provide high-performance, flexible AI solutions that preserve data integrity and generate business value.
Why Us?
Content Guru’s AI stands out from the competition, delivering performance and flexibility, without sacrificing integrity or value.
Highest performance
Highest Data Integrity
Greatest Flexibility
Clearest Business Value
Discover AI Orchestration
Build for flexibility, integrity, and value.
brain® is Content Guru’s AI orchestration layer. brain is the driver’s seat for your AI services; letting you choose from best of the best, giving you freedom of choice over your AI solution. brain lets you create real-world business value. The future of AI is in orchestration.
Intelligent Automation
Agentic AI is a process revolution.
brain’s AI automates business workflows. It brings together a range of different AI models and capabilities to deliver complete automation. Don’t bet it all on a single technology; embrace a philosophy of Intelligent Automation.
Before, During, and After
Value-driven AI before, during, and after customer interactions.
Before
AI works to set up an outstanding interaction – Identifying and verifying customers, routing them intelligently, understanding and recording intent to identify options for self-service.
During
AI operates alongside agents to streamline daily tasks and empower agents to deliver high quality experiences. Agents get real-time agent assistance and script suggestions, guiding the agent towards the next best action.
After
AI provides efficiencies and insight after an interaction. Post-call work can be automated to reduce Average Handling Time by up to 50%. AI can also draw out critical insights through trend analysis, real-time incident detection, and AI-powered analytics.
World-Leading Performance
We deploy the best solutions for you, to ensure the highest level of performance
The AI market moves fast. Not every AI solution is suited to every use case, nor performs at maximum efficiency in every region. We aggregate technologies from across the market and deploy the solutions that match your need; you get the highest possible performance, wherever you are, whatever your need.
Our Solutions
AI Before, During, and After customer interactions.
brain
Machine Agent
The Future is in Your Hands
Step into the future with an AI leader.
We understand your organization and your AI needs. From the largest multi-national corporations, to local government, to retailers, financial organizations, and more, we’ve implemented AI-powered solutions at every scale, and across every sector. Ask a question and a member of our AI team will be in touch to discuss how our solutions can supercharge your Customer Experience.
Take the Next Step
Provide us with a few details, and you’ll receive a flyer exploring brain’s functionality, direct to your email.