About
Fleurop-Interflora is the largest floral company in the world, connecting more than 40,000 retail florists worldwide, offering an international floral delivery network in over 150 countries and processing over 25 million orders each year.
Customer Success Stories
Fleurop Interflora
Published: June 17th 2022
“As a global delivery network of florists and customers, communications are key to getting orders delivered accurately and punctually. With storm® we’re delivering better access to customers and florists and improving efficiency in our contact center. Our Florist Priority Line, for example, connects florists to agents with accurate order information, while smart routing enables us to send many customers’ calls directly to the florists handling their orders. storm helps us deliver superior customer experience and improve operational performance – 75% of online orders are delivered same-day within 4 to 5 hours. We now have additional storm modules on our roadmap as we look to unify all our communications on a centralized storm Cloud Contact Center.”
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- Increased throughput such that 75% of online orders are now delivered within 4-5 hours.
- Routed all florist interactions via a Priority Line, improving efficiency and reducing wait time.
- Enabled full 24/7 working when required.
