Learn
from a LeaderDiscover
our resource library, from blogs, to customer success stories, to whitepapers and thought leadership. Here, you’ll find everything you need to kick-start your CX AI transformation.Our CX Solutions are
World-Leading
Whatever your need, whatever your sector,
we’ll have a CX solution for you.
A Solution for Every Challenge
With decades of experience, our team of CX and contact center experts are ready to support you in achieving your CX goals. Explore some example use cases below, or get in touch to discuss your challenges in person.
We Deliver Availability, Scalability, and Satisfaction
Our CX solutions deliver the highest levels of service availability, scale rapidly to any level of demand, and drive measurable improvements to customer satisfaction.
AI-Powered Knowledge Management
Empower your employees with AI. Use real-time script suggestions to put your organization’s knowledge at the fingertips of frontline employees.
Custom Integrations and Solutions
View our library of customer and off-the-shelf integrations, to discover how we can deliver IT synergy for your organization.
CX for Every Sector
Our team of industry experts brings together experience from every industry. Discover insights into the CX needs of specific sectors below, or get in touch to discuss your unique challenges in person.
Construction, Manufacturing, and Property
When a customer’s home is on the line, there is no space for poor service. With a highly dispersed workforce, you need constant communication with them on the ground. storm’s 99.999% reliability means you’ll never lose contact with customers. Intelligent contact center automation lets you schedule updates over any channel.
Technology, Media, and Telecommunications
Constant communication is central to modern life. In a sector under constant scrutiny, you can’t afford communication lapses. With storm’s endless scalability, you can stay in contact with customers, even as demand surges. With intelligent automation, you can free agents from repetitive tasks, to focus on what really matters.
Financial Services
In a highly competitive market, let customer experience be your differentiator. With customer finances at stake, it’s crucial that you offer the best possible security and stay compliant with regulations. storm offers voice biometrics and two-factor authentication, meaning that your cloud contact center solution is secure, even when your agents work from home.
Outsourcing
To secure the trust of your partners, you need to exceed expectations. In a highly saturated market, you can’t afford to fall behind. With storm, you can keep your communications agile and reliable. storm’s modular approach allows you to tailor your solution to the needs of the customer.
Utilities
The utilities sector faces constant scrutiny from both customers and regulators. When the power goes out, you need a cloud contact center solution that can scale flexibly to meet surges in demand. That can integrate with any existing database to proactively communicate with customers during outages. Elevate your contact center solution to the cloud with storm, and leave regulatory penalties behind.
Retail and Travel
To your customers, the high street is one contact channel out of many. Your agents need a 360-degree view of the customer, whether they work from home, or on the shop floor. With storm, you can ensure that your agents provide the tailored interactions customers expect – digitally, or in person.
Insurance
When disaster strikes, policyholders deserve empathy. Your agents should be able to deliver effective service, without losing the personal touch. Customer contact is more crucial for insurance than in any other industry. You need a solution that empowers agents to deliver great CX with crucial customer information, presented on a single pain of glass.
Education
From freshmen to alumni. From wellbeing to compliance. Universities need to communicate with students reliably at every stage of their journey. With storm, you can handle massive surges in demand during admissions season. Establish secure and reliable contact with students. Use automated messaging to stay in touch with your alumni.
Logistics
Demand for remote retail has soared. Online orders can be placed 24/7, not just during 9/5 office hours. Customers should be able to check or amend their orders at any time, over the channels most convenient for them. With 99.999% reliability and cloud technology that supports remote working, storm ensures that you will always be available when your customers need you.
Healthcare
With an aging population placing more strain on healthcare systems, reliable communications are vital. Customers shouldn’t have to wait in long queues when they could self-serve. They shouldn’t have to repeat their symptoms for every agent they speak to. The storm Patient Relationship Management draws together patient records from your entire care system to give every agent a 360-degree view of the patient. The future of healthcare is integrated.
Get in Touch
Want to learn more about what storm® and brain® can do for your organization? Get in touch, and a member of our team will be in touch within twenty-four hours.